Damaged/Non-Working Items
If you receive an item and it is damaged, not working or missing parts you may:
- Bring the item to your local Service Center.
This option will usually be the quickest way to solve your issues. Service Centers can usually provide parts and/or service on the spot and get your tool working in no time. For a list of the nearest Service Centers, please visit the web site of your tool's manufacturer.
- Return the item to us.
Within 30 days of the purchase date, we will glady process an exchange of damaged/non-working merchandise. To return an item, please login and click on the Returns Button for faster service or please call our customer service department at 1-310-639-1900 to arrange a return.
- Returns must be post-marked, within 30-Days from the date received and in re-sellable condition to avoid a 15% restocking fee. You will be responsible for all return shipping costs on non-defective items, unless damaged in shipment.
Returns for All Other Reasons
In order to keep our prices low, we will charge a re-stocking fee in certain instances to re-coup the cost associated with returns. A 15% re-stocking fee will be assessed in the following situations:
- Non-defective merchandise returned in visibly used, or damaged condition
- Orders "Refused" without authorization
- Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected)
- Any return that is not the result of defective/damaged merchandise or a shipping error
How to Return An Item
To return an item, please login and click on the Returns Button for faster service or please call our customer service department at 1-310-639-1900 to arrange a return.
We will provide you with return instructions. Returns must be post-marked, within 30-Days from the date received and in re-sellable condition to avoid a 15% restocking fee. The customer is responsible for all return shipping costs on non-defective items, unless damaged in shipment.
Exceptions:
- Items over 150LB are governed by our Large Item Return Policy
- International Orders are governed by our International Return Policy
- Due to shipping regulations, items with gasoline engines cannot be returned after gasoline has been added to the tank. These items must be repaired at a authorized Factory Service Center
- Restocking Fees will be applied in certain situations
Packing and Sending Your Return
When getting your item ready to send back, please make sure that the item meets the following guidelines:
- The item is in its original box and original packaging
- The product is securely packaged to avoid damage
- The product is sent with all of its parts and manuals
Large Item Return Policy
Due to the expense of shipping heavy items, large items are governed by a separate Return Policy. Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freightliner handling charges cannot be refunded. If items arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible to expedite the refund process.
Please note that you will be responsible for the actual freight costs in the following instances:
- You miss your delivery appointment
- You refuse or return a non-damaged, non-defective item
Freight fees on large items often range between
$100.00 and
$400.00.
International Returns
International Orders are governed by our Standard Return Policy with the following amendments:
- International Customers bear full responsibility for insuring return merchandise arrives at our warehouse within 20-days of initiating a return, including all incurred shipping, duty and tax charges
- Manufacturer warranties sometimes vary in countries other than the United States, please contact the respective Manufacturer to find out whether coverage varies in your country
Restocking Fees
In order to keep our prices low, we have to charge a re-stocking fee in certain instances to re-coup the cost associated with returns. A 15% re-stocking fee will be assessed in the following situations:
- Non-defective merchandise returned in visibly used, or damaged condition
- Orders "Refused" without authorization
- Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected)
- Any return that is not the result of defective/damaged merchandise or a shipping error
Once we receive your return, please allow 14-Days for us to inspect and process your return. Credit Card and PayPal purchases will be refunded to the account you provided when you placed your order. Purchases made with Gift Cards cannot be returned, but may be exchanged for the same item.
Warranty and Parts Info
Repairing Products Through an Authorized Service Center
After 30 days, purchases made from Lee's Tools are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturer’s Warranty and in most cases, may be brought to an Authorized Service Center for repair. Or you can ship prepaid freight with a copy of your invoice to Lee's Tools Service (Factory Authorized Service Center for many Manufacturers) and they will be happy to process your warranty claim and ship the unit back to you.
- To learn how warranty claims are handled for a specific manufacturer, please visit Lee's Tools Warranty Information Page under Help.
- To find the nearest Authorized Service Center in your area, you may contact the manufacturer directly or
Contact Lee's Tools for more information.
